UCHECHUKWU ONWUKA

I am a results-driven administrative and customer service professional with over five years of experience supporting organizational goals through efficient office administration and client relations. My expertise lies in project coordination and digital tool management, where I excel at leading cross-functional communications and managing customer queries. I am passionate about delivering exceptional service, solving complex problems, and contributing to business growth in dynamic, people-oriented environments.

In my most recent role as an Administrative & Relationship Officer at Simak Logistics Ltd, I managed vendor procurement and client onboarding, ensuring service quality and operational efficiency. I successfully resolved over 95% of client inquiries on the first contact and improved administrative workflows, increasing process efficiency by 30%. My ability to maintain CRM systems and prepare insightful reports has been instrumental in driving performance improvements.

Throughout my career, I have demonstrated strong organizational skills and a commitment to enhancing customer experiences. From managing student admissions at The Communion School to providing exceptional frontline service at CYC Ajeroson Trading Company, I have consistently built strong relationships with clients and stakeholders. I am eager to leverage my skills and experience in a challenging new role that values collaboration and innovation.