Open to opportunities

Ithihako Okpeke

@ithihakookpeke

Message

Motivated administrative professional with customer support expertise and strong organizational skills.

Nigeria

Message

What I'm looking for

I am seeking an administrative or customer-facing role where I can use CRM, communication, and organizational skills to improve operations and customer satisfaction while growing professionally.

I am an organized administrative and customer support professional with a B.Sc. in Fisheries and Aquaculture and hands-on experience in school and corporate administration. I have managed schedules, prepared reports and presentations, maintained databases, handled front-desk duties, and resolved customer inquiries using CRM tools, demonstrating consistent attention to detail and a strong work ethic.

I excel at communication, teamwork, and quickly learning new systems; I have improved customer interactions through feedback collection and outbound engagement while supporting day-to-day operations in educational and corporate settings. I hold certifications in Customer Service Relationship Management, Human Resource Management, and Project Management Professional.

Experience

Work history, roles, and key accomplishments

Admin Officer / Customer Support

Dowins Global Links

Aug 2024 - Sep 2025 (1 year 1 month)

Handled administrative operations and customer support functions, resolving complaints, processing orders, and maintaining customer records while managing schedules and client communications.

Customer Support CRM Administrative Management Scheduling Order Processing Customer Feedback Client Communication Records Management

Administrative Assistant

Cornerstone Montessori Schools

Aug 2023 - Aug 2024 (1 year)

Maintained student databases and inventories, assisted school administration to improve operations, monitored attendance and managed social media presence to support engagement.

Database Management Inventory Control School Administration Social Media Management Reporting Communication Organization

NYSC Member (Education)

Cornerstone Montessori School

Jan 2022 - Jan 2023 (1 year)

Served in the national youth service posting at a Montessori school, supporting classroom activities, administration, and student engagement during the service year.

Student Engagement Administrative Support Communication Event Coordination

School Secretary / Front Desk Officer

Springville Montessori School

Jan 2021 - Jan 2022 (1 year)

Managed front-desk operations including appointments, visitor reception, correspondence, minute-taking, and basic financial documentation while supporting internal school communications and content creation.

Minute Taking Communication Content Creation Office Administration