uche ajoku

I’m a results-driven customer service and administrative professional, trusted to manage high-volume workflows, resolve complex customer issues, and maintain accuracy under pressure. I focus on improving customer satisfaction, streamlining processes, and consistently meeting performance expectations.

In my remote role as a Correspondence Specialist, I review and validate customer disputes to ensure precise documentation in system records. I research accounts across multiple platforms and support tolling and parking operations, processing citations and driving account resolution—handling 1,000+ disputes/citations monthly with 100% accuracy.

Previously, I managed high-volume customer inquiries for rent-to-own and foreclosure listings, delivering personalized support to improve satisfaction. I also resolved escalations, collaborated with teams to improve service delivery, and contributed to a 15% increase in client retention while maintaining a 97% satisfaction rate across 500+ monthly inquiries.

I also bring experience in lead generation and sensitive-data customer support, including outbound calls to verify medical histories for disability claims with HIPAA compliance. I generated 1,000+ qualified leads per quarter with 95% accuracy in data verification, backed by training in soft skills and hospitality management education.