Ubaxolise Gcwaba

I’m a Customer Service Specialist with experience handling high-volume inbound customer queries across billing, technical support, sales, and account management. I focus on first-call resolution by identifying customer needs and providing effective solutions.

I maintain strict compliance with GDPR, FCA regulations, and company policies during every customer interaction. I’m also responsible for accurately capturing and updating customer information and case notes using internal systems.

My background includes quality assurance through call auditing, quality evaluation, and performance toward customer satisfaction, quality scores, and productivity metrics. I also collaborate with teams to improve service delivery and customer experience.

Before contact-center work, I served as a Bottle Service Manager in hospitality, managing VIP client relationships, supervising staff, and ensuring quick issue resolution under pressure. I bring that same customer-first mindset, adaptability, and attention to detail to every interaction.