I practiced customer support workflows and CRM management through Customer Support & CRM Projects, using HubSpot to manage practice contacts, customer information, and business deals.
I created a customer support request form using Google Forms and Zapier, and practiced professional customer communication and digital support processes.
In Helpdesk & Technical Support Practice, I organized support tickets in Freshdesk and practiced handling common customer issues and basic troubleshooting.
I created a practice website for Glow Haven Skincare, organized its content for a customer-friendly experience, and connected it with HubSpot to practice CRM and customer management. I also practiced project organization with ClickUp and digital collaboration using Google Drive, Dropbox, Slack, and Zoom.
