Open to opportunities

Ryuichi Takagi

@ryuichitakagi

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Customer-focused contact center specialist skilled in technical and dispute support.

Philippines

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What I'm looking for

I seek a fast-paced contact center role where I can resolve customer issues, grow in technical or dispute support, and work within a collaborative, high-pressure environment.

I am a motivated contact center professional with hands-on experience across customer support, technical support, activation, utility management, and dispute/financial tech roles. I have worked in fast-paced BPO environments, resolving consumer concerns, managing activations, and supporting dispute resolution while leveraging strong communication, critical thinking, and teamwork skills.

My background includes roles at multiple large outsourcing providers where I handled technical inquiries and financial disputes, demonstrating adaptability, computer literacy (Word, Excel, PowerPoint), and a commitment to high-pressure, customer-facing work. I seek to apply my problem-solving abilities and service-oriented mindset to drive positive customer outcomes.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

BallerTV

Dec 2024 - Dec 2025 (1 year)

Provided customer support for BallerTV users, resolving account and streaming issues and maintaining high customer satisfaction during a one-year tenure.

Customer Support Troubleshooting Communication Microsoft Excel CRM Ticketing Remote Support

Dispute Support Specialist

TaskUs

Jun 2024 - Dec 2024 (6 months)

Handled financial dispute cases and assisted clients with chargeback and reconciliation processes, improving resolution turnaround within the support team.

Dispute Resolution Communication Data Entry CRM Problem Solving Attention To Detail