Open to opportunities

Tyrone Plint

@tyroneplint

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Dynamic hospitality manager with expertise in customer service excellence.

South Africa

Message

What I'm looking for

I am looking for a role that challenges me and allows me to utilize my hospitality skills while contributing to a positive team environment.

I am a dynamic professional with a robust background in hospitality and property management, having notably worked at the Sheraton Grand Hotel and Spa in Edinburgh. My experience has equipped me with the skills to create immaculate environments and enhance customer satisfaction through exceptional service and effective team leadership. I excel in cleaning techniques and fostering teamwork, significantly improving guest experiences and operational efficiency.

As a result-driven Housekeeping Manager and Front of House (FOH) Manager, I thrive in various positions and environments, utilizing my solid skills and experience. I am adept at collaborating with others to meet deadlines and goals while effectively communicating with co-workers and customers. I am currently pursuing a full-time role that presents professional challenges and leverages my interpersonal skills, effective time management, and problem-solving expertise.

Experience

Work history, roles, and key accomplishments

Housekeeper / Maintenance Manager

Self Employed Services

Jan 2014 - Oct 2023 (9 years 9 months)

Managed high-end residential and commercial properties, ensuring cleanliness and comfort for guests. Oversaw housekeeping, gardening, and maintenance while providing personalized services such as grocery shopping and medical assistance.

Property Management Customer Service Time Management Teamwork Problem Solving Communication

Front of House Manager

Browns Hotel

Mar 2013 - Dec 2013 (9 months)

Oversaw front of house operations, ensuring quality service and customer satisfaction. Managed cash handling, team dynamics, and vendor relationships while resolving guest complaints effectively.

Customer Service Team Leadership Problem Solving Vendor Management Communication Quality Assurance Conflict Resolution

Assistant Manager / Front Desk Night Supervisor

Sheraton Grand Hotel & Spa

Mar 2011 - Jan 2013 (1 year 10 months)

Supervised front desk operations, ensuring compliance with safety regulations and accurate financial reporting. Fostered a positive work environment and maintained inventory levels to meet operational needs.

Financial Reporting Inventory Management Compliance Team Building Customer Service Communication Problem Solving

Training Manager / Customer Service Concierge

Sheraton Grand

Jan 2010 - Jan 2011 (1 year)

Developed and implemented training programs to enhance employee skills and retention. Collaborated with teams to align training with organizational goals and assessed program effectiveness for continuous improvement.

Training Development Employee Retention Team Collaboration Communication Customer Service Instructional Design