At Advanced Axis, Inc., I managed 40+ client accounts, supported account relationships and business development, and contributed to a 5% increase in sales. I also trained employees on responsibilities, processes, and service expectations.
At the Internal Revenue Service, I served as a Contact Representative, resolving taxpayer account inquiries and researching accounts using IDRS, AMS, and IRT. I maintained quality and accuracy scores above 95% while following privacy procedures for sensitive information.
At Curaleaf, I generated approximately $50,000 in average monthly sales while supporting customers, inventory management, audits, and transaction accuracy. I also provide security services at Allied Universal and Cardinal Point Homeland Security.

