Open to opportunities

Nicole D

@nicoled1

Message

Dedicated professional with expertise in security and customer relations.

United States

Message

What I'm looking for

I am seeking a role that allows me to leverage my skills in security and customer relations while contributing to organizational growth and success.

I am a highly dedicated and ambitious professional with a strong background in security and customer relations. With an active DHS High-Risk Public Trust Clearance, I have honed my skills in managing access control and conducting background checks, ensuring compliance with federal regulations. My experience as a Visitor Control Specialist has equipped me with the ability to facilitate security measures while providing exceptional administrative support.

Throughout my career, I have demonstrated strong communication and interpersonal skills, allowing me to effectively train and supervise team members. As a Customer Relations Manager, I successfully coordinated complex cases and implemented systems that maintained consistent production. My analytical and detail-oriented approach has enabled me to identify important sales trends and manage accounts receivable efficiently.

Experience

Work history, roles, and key accomplishments

Current

Visitor Control Specialist

Current

Alutiiq Advanced Security Solutions

Jan 2020 - Present (5 years 6 months)

Processed suitability background checks through DHS for new hires and managed visitor requests including background vetting. Manufactured and issued site identification and access badges to visitors and employees.

Access Control PIV Card Issuance

Customer Relations Manager

BioDental Sciences

Jan 2016 - Present (9 years 6 months)

Assisted the CEO with coordinating complex cases, seminars, and meetings. Screened, trained, and supervised new employees while implementing systems for consistent production.

Customer Relations Sales Analysis Financial Reporting Account Management Vendor Management

Quality Control

Linxx Global Solutions

Jan 2015 - Present (10 years 6 months)

Granted and denied facility access, logged visitors, and monitored compliance with federal regulations. Managed shipment and receipt of equipment and distributed incoming packages.

Access Control Identification Badge Issuance

Administrative Assistant

Marotta Dental Studio

Jan 2013 - Present (12 years 6 months)

Performed secretarial duties including telephone support, faxing, printing, scanning, and filing documents. Scheduled patient appointments and maintained accurate records.

Data Entry Scheduling Record keeping Invoicing

Sales Associate

Home Depot

Jan 2008 - Present (17 years 6 months)

Handled cash, credit, or check transactions with customers and resolved customer complaints. Maintained clean and tidy checkout areas.

Customer Service Sales Retail Operations

Sales Associate

OshKosh B'gosh

Jan 2007 - Present (18 years 6 months)

Managed financial transactions and assisted with inventory, including receiving and stocking merchandise. Served customers by helping them select products.

Inventory Management Customer Service Product Selection Retail Sales

Education

Degrees, certifications, and relevant coursework

Stony Brook University

Bachelor of Arts, Psychology

Completed a Bachelor of Arts degree with a concentration in Sociology. Gained a comprehensive understanding of psychological principles and sociological concepts.