Diamond Jones

I’m a medical administrative professional who strengthens office operations through patient-focused customer service, organized file management, and reliable electronic recordkeeping. I bring a deep understanding of patient protections and insurance documentation, so teams can move faster with confidence.

As Point-of-Contact at OneOncology (June 2024–Current), I serve as the primary point of contact for patients in a fast-paced healthcare environment. I schedule procedures and appointments, manage provider schedules, and communicate between patients and providers while maintaining detailed, accurate records across multiple priorities.

Previously, as a Medical Secretary at Aurora Women’s Health (March 2021–June 2024), I transcribed doctor’s orders into the electronic health record system, verified patient demographics and insurance information, and processed co-pays using computerized billing software. I’m skilled in de-escalation and daily coordination—supporting clinical workflow during exams and keeping every step precise and HIPAA-aligned.