Tyna Serrano

I am an experienced Credit Collection and Billing Manager with a long track record of leading collections, credit analysis, and billing operations to maintain strong cash-flow metrics. I have consistently kept Days Sales Outstanding (DSO) well-managed and have overseen full-cycle collections across multiple business units.

I have led accounting software upgrades and conversions, implemented DSO reduction strategies, and trained staff in collections and billing best practices. I collaborate closely with sales, finance leadership, and external agencies to resolve client account issues, administer contract billing, and ensure compliance with client portal submission requirements.

My hands-on experience spans managing credit holds, processing credit card payments, reconciling client accounts, and performing credit risk assessments. I bring practical expertise in cross-functional coordination, confidential data protection, and improving billing and cash application processes to support organizational financial health.