At Ally Bank, I resolve customer issues as a Bank Customer Service Agent, earning a personal customer satisfaction score of 95% while consistently exceeding monthly performance targets.
I create and conduct Certificate of Deposits term changes and funds transfers for customers. I also contributed to a process improvement initiative that reduced average call wait times by 15%.
At Infinity Sales Group, I provided one-on-one tutoring to over 50 students, helping them improve their writing, research, and editing skills. I adapted feedback for different writing levels and contributed to a 20% increase in students receiving positive writing feedback from professors.
At Castle Hill Elementary, I implemented targeted interventions and differentiated instruction to support ELA and Math proficiency. Personalized learning strategies raised student test scores by 20%.
