Open to opportunities

marissa fleisch

@marissafleisch

Message

I build trusted customer relationships through accurate service, problem-solving, and de-escalation.

United States

Message

What I'm looking for

I'm looking to contribute my detail-oriented customer service, communication, problem-solving, and confidential data-handling experience to a team focused on quality service and achieving shared goals.

I've supported students, families, and staff at Pennridge School District by applying behavioral psychology, tailoring communication, and de-escalating high-stress situations to maintain safe, smooth operations.

Previously at Ambler Savings Bank, I managed cash transactions, account inquiries, sensitive financial data, and customer account issues while following banking regulations and privacy protocols. My background also includes retail sales and high-volume hospitality, where I strengthened my consultative selling, customer service, and cross-functional communication skills.

Experience

Work history, roles, and key accomplishments

Current

Classroom Teaching Assistant

Current

Pennridge School District

Aug 2023 - Present (3 years 1 month)

Utilized behavioral psychology principles to assess individual needs and build rapport with diverse groups. Managed high-stress situations using de-escalation techniques and acted as a liaison between staff and families.

De escalation