Open to opportunities

Tyler Evans

@tylerevans1

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I am a customer success and ecosystem builder specializing in Web3, SaaS, and strategic partnerships.

United States

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What I'm looking for

I'm seeking a mission-driven role where I can scale communities, lead GTM and partnerships, apply AI/LLM tools, and drive measurable NPS/CSAT improvement while mentoring teams.

I build and scale customer ecosystems across SaaS, telecom, and Web3, blending frontline support with strategic partnership execution and community-first design.

At QuickBooks Online I translate complex payroll and tax workflows into empathetic, customer-friendly guidance, maintained >90% promoter rate from 15 NPS surveys, and mentor frontline agents on Intuit AI tooling to improve resolution quality.

I have onboarded hundreds of creators into Web3 and led ecosystem GTM: as Principal Strategist I supported growth to 30k+ users, closed IDO contracts, and secured $90K seed funding, and as Creative Director I co-led a $2.5M raise and supported listings and pre-launch readiness for GameFi projects.

I also train and evaluate LLMs across modalities, support early-stage founders with GTM and VC outreach, and bring a music-industry and creative storytelling background to product and community initiatives driven by first-principles design.