Open to opportunities

Tyler Evans

@tylerevans1

Message

I am a customer success and ecosystem builder specializing in Web3, SaaS, and strategic partnerships.

United States

Message

What I'm looking for

I'm seeking a mission-driven role where I can scale communities, lead GTM and partnerships, apply AI/LLM tools, and drive measurable NPS/CSAT improvement while mentoring teams.

I build and scale customer ecosystems across SaaS, telecom, and Web3, blending frontline support with strategic partnership execution and community-first design.

At QuickBooks Online I translate complex payroll and tax workflows into empathetic, customer-friendly guidance, maintained >90% promoter rate from 15 NPS surveys, and mentor frontline agents on Intuit AI tooling to improve resolution quality.

I have onboarded hundreds of creators into Web3 and led ecosystem GTM: as Principal Strategist I supported growth to 30k+ users, closed IDO contracts, and secured $90K seed funding, and as Creative Director I co-led a $2.5M raise and supported listings and pre-launch readiness for GameFi projects.

I also train and evaluate LLMs across modalities, support early-stage founders with GTM and VC outreach, and bring a music-industry and creative storytelling background to product and community initiatives driven by first-principles design.

Experience

Work history, roles, and key accomplishments

Current

LLM Trainer / Evaluator

Current

Outlier & Alignerr

Jan 2023 - Present (3 years 5 months)

Contracted to train and evaluate large language models across audio, text, and visual modalities, improving model alignment and relevance through structured annotation and fine-tuning.

Prompt Engineering Data Annotation Model Fine Tuning AI Safety Quality Assurance

Current

Founder

Current

Playground Entertainment

Mar 2018 - Present (8 years 3 months)

Founded a talent management and Web3 onboarding firm; signed 5 artists, onboarded 250+ artists into Web3, and hosted 30+ live events while managing sync licensing and distribution.

Talent Management Music Production Sync Licensing Artist Onboarding Event Coordination Marketing

Founder

Playground Protocol

Mar 2020 - May 2021 (1 year 2 months)

Designed and launched a SocialFi Web3 dApp, self-funded $20K and bootstrapped 20k, developing DAO treasury and reward models and onboarding artists and collectors.

Web3 DAO Onboarding Treasury Management

Education

Degrees, certifications, and relevant coursework

West Virginia University

Recording Technology; Music Industry; Entrepreneurial Studies

2014 - 2016

Activities and societies: Attended for two years and subsequently founded Playground Entertainment & Technology.

Completed two years of multidisciplinary studies in recording technology, music industry, and entrepreneurial studies at West Virginia University before founding a talent management group.