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@tylerevans1
I am a customer success and ecosystem builder specializing in Web3, SaaS, and strategic partnerships.
I build and scale customer ecosystems across SaaS, telecom, and Web3, blending frontline support with strategic partnership execution and community-first design.
At QuickBooks Online I translate complex payroll and tax workflows into empathetic, customer-friendly guidance, maintained >90% promoter rate from 15 NPS surveys, and mentor frontline agents on Intuit AI tooling to improve resolution quality.
I have onboarded hundreds of creators into Web3 and led ecosystem GTM: as Principal Strategist I supported growth to 30k+ users, closed IDO contracts, and secured $90K seed funding, and as Creative Director I co-led a $2.5M raise and supported listings and pre-launch readiness for GameFi projects.
I also train and evaluate LLMs across modalities, support early-stage founders with GTM and VC outreach, and bring a music-industry and creative storytelling background to product and community initiatives driven by first-principles design.
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Work history, roles, and key accomplishments
Outlier & Alignerr
Jan 2023 - Present (2 years 10 months)
Contracted to train and evaluate large language models across audio, text, and visual modalities, improving model alignment and relevance through structured annotation and fine-tuning.
Playground Entertainment
Mar 2018 - Present (7 years 8 months)
Founded a talent management and Web3 onboarding firm; signed 5 artists, onboarded 250+ artists into Web3, and hosted 30+ live events while managing sync licensing and distribution.
Playground Protocol
Mar 2020 - May 2021 (1 year 2 months)
Designed and launched a SocialFi Web3 dApp, self-funded $20K and bootstrapped 20k, developing DAO treasury and reward models and onboarding artists and collectors.
Degrees, certifications, and relevant coursework
Recording Technology; Music Industry; Entrepreneurial Studies
2014 - 2016
Activities and societies: Attended for two years and subsequently founded Playground Entertainment & Technology.
Completed two years of multidisciplinary studies in recording technology, music industry, and entrepreneurial studies at West Virginia University before founding a talent management group.
Software and tools used professionally
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