Krys Stokes
@krysstokes1
I build enterprise Web3 customer success programs that drive adoption, retention, and trusted technical partnerships.
United StatesWhat I'm looking for
At Spearbit Labs, I lead relationships for 100+ enterprise Web3 clients including Optimism, Uniswap, and Ethereum Foundation, supporting 300+ end-to-end onboardings across security offerings. I build account plans, success frameworks, and cross-functional workflows that improve customer health, adoption, and retention.
Previously at Consensys, I managed strategic accounts including PayPal, Circle, Stripe, and Revolut, drove $1.8M+ ARR with zero churn, and supported 50+ startups through MetaMask Scale. I also led an eight-person global NFT support team, overseeing 100+ digital asset launches and 250K+ support cases while improving investigations, escalations, and customer enablement.
Experience
Work history, roles, and key accomplishments
Sr. Customer Success Manager
Spearbit Labs
Jan 2025 - Present (1 year 8 months)
Serve as the primary relationship owner for 100+ enterprise Web3 clients, including Optimism, Uniswap, and Ethereum Foundation. Led and supported over 300+ end-to-end client onboardings, ensuring seamless implementation and proactive enablement.
Education
Degrees, certifications, and relevant coursework
Concordia University
Organizational Leadership
Completed studies in Organizational Leadership at Concordia University in 2020.
Morgan State University
Certified Compliance Administrator, Compliance
Earned certification as a Compliance Administrator from Morgan State University in 2019.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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