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Tyler Crowell

@tylercrowell

Customer-focused support specialist skilled in documentation and issue resolution.

United States
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What I'm looking for

I am seeking a full-time remote role in customer support or related operations where I can apply documentation, CRM workflows, and analytical skills in a structured, process-driven environment.

I am a customer-focused professional with strong communication and documentation skills, experienced in fast-paced, high-accountability environments. I combine investigative support background with self-directed, metrics-driven analytical work.

As an independent markets and financial analyst, I maintained structured logs and spreadsheets, communicated findings clearly in writing, and operated independently under pressure while preserving accuracy and process discipline.

Previously, I supported investigation follow-up and documentation for a government transport agency, analyzing patterns and statistics with tools like DVR, MapInfo, and CrashData to identify contributing factors and coordinate follow-up actions.

I am dependable, organized, and detail-oriented, comfortable handling inbound questions across channels, documenting interactions accurately in CRM-style workflows, and resolving issues with patience and professionalism.

Experience

Work history, roles, and key accomplishments

SE
Current

Independent Markets Analyst

Self-Employed

Jan 2019 - Present (7 years 1 month)

Operated independent markets and financial analysis workstreams, maintaining structured logs and spreadsheets to track outcomes and document decisions while handling high-volume inbound support and resolving issues with documented outcomes.

QR

Undergraduate Engineer

Queensland Department of Transport and Main Roads

Jun 2017 - Dec 2019 (2 years 6 months)

Supported investigation follow-up and documentation, analyzed patterns using DVR, MapInfo and CrashData to identify contributing factors, and coordinated office/field tasks to implement work orders and close information gaps.

Education

Degrees, certifications, and relevant coursework

HD

High School Diploma

High School Diploma, General Secondary Education

Completed high school diploma.

Griffith University logoGU

Griffith University

Bachelor of Engineering (incomplete), Civil Engineering

Completed three of four years in Civil Engineering coursework at Griffith University; degree not completed.

Tech stack

Software and tools used professionally

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Tyler Crowell - Independent Markets Analyst - Self-Employed | Himalayas