Tyler Crowell
@tylercrowell
Customer-focused support specialist skilled in documentation and issue resolution.
What I'm looking for
I am a customer-focused professional with strong communication and documentation skills, experienced in fast-paced, high-accountability environments. I combine investigative support background with self-directed, metrics-driven analytical work.
As an independent markets and financial analyst, I maintained structured logs and spreadsheets, communicated findings clearly in writing, and operated independently under pressure while preserving accuracy and process discipline.
Previously, I supported investigation follow-up and documentation for a government transport agency, analyzing patterns and statistics with tools like DVR, MapInfo, and CrashData to identify contributing factors and coordinate follow-up actions.
I am dependable, organized, and detail-oriented, comfortable handling inbound questions across channels, documenting interactions accurately in CRM-style workflows, and resolving issues with patience and professionalism.
Experience
Work history, roles, and key accomplishments
Independent Markets Analyst
Self-Employed
Jan 2019 - Present (7 years 1 month)
Operated independent markets and financial analysis workstreams, maintaining structured logs and spreadsheets to track outcomes and document decisions while handling high-volume inbound support and resolving issues with documented outcomes.
Undergraduate Engineer
Queensland Department of Transport and Main Roads
Jun 2017 - Dec 2019 (2 years 6 months)
Supported investigation follow-up and documentation, analyzed patterns using DVR, MapInfo and CrashData to identify contributing factors, and coordinated office/field tasks to implement work orders and close information gaps.
Education
Degrees, certifications, and relevant coursework
High School Diploma
High School Diploma, General Secondary Education
Completed high school diploma.
Griffith University
Bachelor of Engineering (incomplete), Civil Engineering
Completed three of four years in Civil Engineering coursework at Griffith University; degree not completed.
Availability
Location
Authorized to work in
Job categories
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