Open to opportunities

Tyeshia Crew

@tyeshiacrew

Message

I am a reliable family services professional with strong communication and technical support experience.

United States

Message

What I'm looking for

I seek a collaborative role supporting families or clients where I can use my communication, case management, and technical skills, grow into leadership, and deliver reliable, client-centered services.

I am a reliable, punctual professional with strong organizational and interpersonal skills, currently serving as a Family Advocate and Center Supervisor where I recruit and process student applications, oversee staff training, and connect families with resources to support student success.

I bring years of customer and technical support experience troubleshooting iOS, iPadOS, and MacOS devices, handling billing and refunds, and responding to emergency calls as a 911 dispatcher while maintaining a client-centered, team-focused work ethic.

Experience

Work history, roles, and key accomplishments

Current

Family Advocate / Center Supervisor

Current

Community Development Institute Head Start

Sep 2024 - Present (11 months)

Oversee center operations, supervise staff and ensure completion of trainings while recruiting students and connecting families to needed resources and services.

Staff Supervision Case Management MS Office Communication

Family Service Worker

CSRA EOA, Inc.

Sep 2022 - Jul 2024 (1 year 10 months)

Coordinated family outreach and student recruitment, met with families to assess needs and provided resources and referrals to achieve goals.

Case Management Home Visits Documentation MS Office Communication

Apple Billing & Technical Support Advisor

Conduent

May 2022 - Jun 2023 (1 year 1 month)

Provided remote Apple billing and technical support, handled hundreds of customer interactions daily, processed refund requests and coordinated repairs.

iOS IPadOS MacOS Customer Support Billing Repair Coordination Troubleshooting Remote Support

Tech Support Advisor

Kelly Services

May 2019 - Feb 2022 (2 years 9 months)

Troubleshot iOS, iPadOS, macOS and accessories for hundreds of customers daily, set up repairs and maintained high customer satisfaction metrics.

iOS IPadOS MacOS Troubleshooting Customer Service Repair Coordination Remote Support Communication Ticketing

Store Clerk

Golden Pantry Food Stores Inc.

Sep 2018 - Jun 2019 (9 months)

Managed vendor relationships and inventory, processed deliveries and shipments, and performed opening/closing cash handling and deposits.

Inventory Management Vendor Relations Customer Service MS Office

Dispatcher

Cable and Other Things Too Inc

Aug 2018 - Jan 2019 (5 months)

Compiled weekly monetary reports, generated leads via telephone and email, and built customer confidence through active listening and feedback.

Dispatching Lead Generation Customer Service Documentation

Customer Service Representative

URBN Outfitters

Sep 2017 - Aug 2018 (11 months)

Delivered expert customer service, maintained accurate account records and supported product representation and client communications.

Customer Service Account Management Communication Data Entry CRM

911 Dispatcher

Lincoln County Sheriff's Office

Aug 2013 - Sep 2017 (4 years 1 month)

Responded to emergency calls, triaged incidents and dispatched police, fire and medical personnel while maintaining interagency coordination and incident records.

Triage Crisis Management Documentation