Tyelia Morgan

I’m a dedicated customer service and dispatch professional with over 10 years of experience in client relations, coordinating responses, and keeping service delivery running smoothly. I’m passionate about using communication and problem-solving to enhance customer satisfaction and drive success.

In my current role with Transdev (Dispatcher | Customer Success), I enforce company policies, procedures, and compliance to support operational efficiency. I respond to, record, and resolve customer feedback through multiple communication channels, and I coordinate with internal departments to effectively meet customer needs.

Previously at Marina Security Services (Dispatcher | Customer Service), I managed customer inquiries and resolved issues with a 95% satisfaction rate. I also streamlined communication between customers and service teams, reducing response time by 20%, and conducted regular client follow-ups to capture feedback for continuous improvement.