Open to opportunities

T Payne

@tpayne

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Customer Success professional with a strong aptitude for client relationships.

United States

Message

What I'm looking for

I am seeking a role that values customer relationships and offers opportunities for growth.

As a dedicated Customer Success professional, I excel in fostering positive client relationships and enhancing customer satisfaction. My journey has been marked by a commitment to continuous learning and growth, allowing me to leverage my advanced communication skills effectively. I take pride in my ability to contribute to team success through my people skills and timeliness.

In my current role as an Amazon Delivery Driver, I have safely delivered over 10,000 packages while maintaining an exceptional customer satisfaction record, evidenced by 900+ documented compliments. My previous experience as a Server Assistant and Host has further honed my ability to create welcoming environments and optimize service efficiency, leading to increased revenue and improved guest experiences.

Throughout my career, I have demonstrated flexibility and commitment, whether completing dedicated driving assignments or implementing digital systems to enhance service. I believe that my problem-solving abilities and strategic planning skills will continue to drive success in my future endeavors.

Experience

Work history, roles, and key accomplishments

Current

Server Assistant / Host

Current

The Midtowner

Jan 2017 - Present (8 years 6 months)

Coordinated with kitchen and waitstaff to ensure timely service, fostering teamwork and improving overall customer satisfaction. Implemented a digital waitlist system, enhancing guest communication and leading to substantial improvements in service efficiency.

Customer Service Hospitality Seating Management Teamwork Communication Problem Solving Conflict Resolution Data Entry Record keeping

Current

Delivery Driver

Current

Amazon

Sep 2021 - Present (3 years 10 months)

Safely delivered over 10,000 packages across long-haul, regional, and short-haul routes with fantastic company standing. Maintained an exceptional customer satisfaction record with 900+ documented compliments for on-time delivery, property respect, and precise adherence to instructions while being friendly and on time.

Customer Service Time Management Logistics Problem Solving Communication Reliability

Production Agent

Alorica/West Call Center

Jun 2013 - Jul 2015 (2 years 1 month)

Resolved technical issues, enhancing customer satisfaction and improving support efficiency. Provided expert guidance, leading to reduced downtime and increased client trust.

Technical Support Customer Service Problem Solving Communication Conflict Resolution Data Entry Training Strategic Planning

Server Assistant / Host

Purple Parrot Company Crescent City Grill

Sep 2008 - Dec 2013 (5 years 3 months)

Welcomed guests with warmth, creating a positive first impression and enhancing the dining experience. Managed seating arrangements effectively, optimizing table turnover and contributing to a noticeable increase in daily revenue.

Customer Service Hospitality Seating Management Teamwork Communication Problem Solving Conflict Resolution Data Entry Record keeping

Education

Degrees, certifications, and relevant coursework

Pearl River Community College

Associate Degree, Medical Social Work

Studied Medical Social Work, focusing on the intersection of healthcare and social services. Gained foundational knowledge relevant to supporting individuals within medical settings.

University of Southern Mississippi

B.A. in Social Work, Social Work

Completed coursework towards a Bachelor of Arts in Social Work. Specialized with two minors in Adolescent Health and Psychology, broadening understanding of social and psychological factors affecting youth.