Open to opportunities

TyAnne Crawford

@tyannecrawford

Healthcare operations and customer support professional specializing in Salesforce-driven service delivery and process improvement.

United States

Message

What I'm looking for

I’m looking for a healthcare-focused role where I can own member/service support, use Salesforce and structured documentation to meet compliance needs, and continuously improve workflows through data-driven problem solving in a fast-paced team.

I’m a healthcare operations and customer support professional with 4+ years of experience supporting healthcare members, coordinating administrative processes, managing stakeholder communications, and resolving complex service issues. I’m experienced in regulated healthcare environments where I analyze information, maintain detailed documentation, and handle competing priorities with a focus on compliance and quality.

In my recent roles, I served as a primary point of contact—researching account discrepancies, communicating updates to participants and internal teams, and collaborating across departments to improve service delivery. I’m known for building trust, improving processes, and delivering results in fast-paced environments, with strengths in Salesforce, inventory tracking, insurance verification, and customer success.

Experience

Work history, roles, and key accomplishments

Current

Retirement Services Rep

Current

RDI Corporation

Jan 2026 - Present (5 months)

Serves as a primary point of contact for retirement plan participants, resolving account issues and servicing requests to maintain high customer satisfaction. Researches account discrepancies, documents activity across systems, and collaborates with internal teams to communicate timely updates.

Customer Support Retirement Plan Administration Salesforce CRM Account Management Healthcare Operations Compliance Documentation Time Management

Current

Owner and Operator Cleaner

Current

So Fresh and So Clean Cleaning Services

Jan 2021 - Present (5 years 5 months)

Managed client relationships, scheduling, invoicing, and day-to-day business operations. Coordinated multiple service schedules to maintain customer satisfaction and implemented process improvements to support business growth.

Client Relationship Management Invoicing Operations Management Project Coordination Customer Satisfaction Process Improvement Business Administration Time Management

Administrative & Marketing Assistant

Cultivating Mind LLC

Jan 2023 - Jan 2025 (2 years)

Coordinated scheduling, insurance verification, patient communications, and administrative operations for a mental health practice. Served as a liaison between patients, providers, and insurance partners, maintained detailed records, and supported process improvements and outreach to drive growth.

Scheduling coordination Insurance Verification Patient Communication Healthcare Operations Record keeping Process Improvement & Customer Success Cross Functional Collaboration Data Reporting Project Coordination

Inbound Medicaid Customer Rep

Humana

Jan 2022 - Jan 2025 (3 years)

Managed 200+ member interactions daily across claims, authorizations, benefits, transportation, pharmacy, dental, and vision services. Investigated and resolved complex healthcare issues while documenting case activity in Salesforce and educating members on available resources and benefit programs.

Salesforce CRM Insurance Verification HIPAA compliance Case Documentation Data Analysis