Raiya Clark
@raiyaclark
Experienced Human Resource Specialist focused on leave management, ADA/FMLA compliance, and employee relations.
United StatesWhat I'm looking for
I am an experienced Human Resource Specialist with nearly four years of focused expertise in leave of absence management, ADA accommodations, FMLA compliance, and employee relations, supported by hands-on use of HRIS platforms such as Workday, UKG, Salesforce and ServiceNow.
Across roles at Truist Bank and First Cash, Inc., I administered end-to-end leave processes, advised employees and managers on eligibility and documentation, and streamlined workflows to reduce resolution time by 25%, while maintaining medical confidentiality and up-to-date knowledge of federal, state, and local leave laws.
I bring strong case management, policy interpretation, performance management consultation, and technical/support experience from prior customer- and technical-support roles, and I am pursuing SHRM-CP to further formalize my HR expertise.
Experience
Work history, roles, and key accomplishments
Leave of Absence Specialist
First Cash, Inc.
Feb 2025 - Jul 2025 (5 months)
Administered full leave process for FMLA, ADA, Workers' Comp, and company time-off programs, ensuring legal compliance and timely return-to-work; maintained confidential records and served as primary contact for leave inquiries.
Human Resource Specialist
Truist Bank
Nov 2021 - Sep 2024 (2 years 10 months)
Managed 150+ employee cases monthly related to leave, FMLA, accommodations and employee relations; streamlined processes to reduce resolution time by 25% and advised managers on performance management and policy compliance.
Digital Support Specialist
Brink's Home Security
Feb 2020 - Mar 2021 (1 year 1 month)
Resolved technical issues for security systems via chat while meeting sales and service metrics and coordinating field technician scheduling to address in-person concerns.
Customer Support Specialist
Pier 1 Imports
Jul 2018 - May 2019 (10 months)
Managed 50+ customer inquiries daily handling missing parts, order tracking and refunds; achieved a 95% customer satisfaction rate and reduced repeat calls by 20% through accurate documentation.
Financial Service Specialist
Fidelity Investments
Nov 2017 - Jul 2018 (8 months)
Consulted with clients on financial needs while adhering to IRS and company compliance policies; resolved complex client issues promptly and communicated policy details effectively.
Collections Specialist
North Texas Tollway Authority
Mar 2016 - Jul 2017 (1 year 4 months)
Handled high volumes of customer inquiries to meet performance benchmarks, set up payment arrangements, and maintained knowledge of billing and processing policies to provide accurate service.
Education
Degrees, certifications, and relevant coursework
TCTarrant County College
Associate in Business Administration, Business Administration
Associates in Business Administration expected May 2026 from Tarrant County College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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