Tuyishime Ottis

I’m a customer service professional with over five years of experience across retail, insurance assistance, and customer support environments. I focus on clear communication, fast problem-solving, and calm conflict resolution to protect customer satisfaction.

At Allianz Global Assistance, I handle inbound customer calls related to insurance and assistance services. I resolve inquiries while meeting quality and performance metrics, accurately document interactions using CRM systems, and de-escalate complaints with effective solutions.

Before that, at ZARA, I supported customers through product selection and purchases. I processed transactions and returns/exchanges accurately, handled complaints professionally, and helped maintain an engaging in-store experience aligned with sales targets and daily operations.

Earlier, as Production Manager at Community Coffee Rwanda, I managed daily production operations and supervised staff to meet targets. I ensured quality control, hygiene, and safety standards, monitored inventory, optimized resources, and collaborated with management to improve workflow efficiency—skills I bring into organized, high-volume customer support work.