Tuyet Nhu Phan

I bring 5+ years of customer service management, with a strong track record of leading teams and improving how clients experience support. I’ve managed client data and reporting, and I’m detail-oriented about service quality and day-to-day execution.

In my recent role as a Senior Manager at a Muay Thai training center, I lead Customer Service & Operations to manage operations and strengthen customer experience. I also optimize service processes using MS Office, ensuring smoother workflows and better retention through consistent support.

Beyond operations, I deliver personal training programs. With a Diploma in Hospitality (Australia) and fitness training credentials, I combine customer management, data entry, and client-focused communication to help the business retain clients and keep service standards high.