Open to opportunities

tunji akinsemoyin

@tunjiakinsemoyin

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Contact Center Advisor focused on irate-customer resolution, training, and multichannel customer experience.

Nigeria

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What I'm looking for

I’m looking for opportunities where I can make positive impact, deliver great results, and grow my skills. I want an organization or media firm that encourages individual contributions, new ideas, teamwork, and long-term career development.

I’m a customer service professional with progressive experience delivering first-class service and measurable problem resolution across voice and multichannel interactions. I’m skilled in first contact resolution, inbound and outbound call handling, caller support, and customer empathy—especially when customers are irate and time-sensitive outcomes matter.

In my roles, I’ve owned escalation and follow-up to drive the right actions and resolutions, while also supporting operational performance through training and calibration. At an outsourcing customer care environment, I handled irate customers, monitored churn trends, and worked to win back churned customers through fast issue resolution and immediate escalation.

I also bring a creative edge to customer experience and operations: I’ve managed my boss's and company's social media platforms, supported media-team work, and contributed in graphic design and digital production. Alongside customer service, I’ve taught and coached others, and I’m actively looking for career development with organizations that value individual contribution, growth, new and innovative ideas, and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Advisor

Current

God Is Good Motors (GIGM)

Oct 2019 - Present (6 years 8 months)

Handled irate customer cases, ensured issues were resolved, and escalated complaints with follow-ups to drive appropriate outcomes. Managed the company’s social media pages and supported customer communication via emails.

Customer Care Complaint Resolution Escalation Management Social Media Management Email Communication Customer Support

Customer Care Agent

Outcess Limited

Jan 2019 - Oct 2019 (9 months)

Trained in customer service relation (CSR) and handled irate customer issues through fast resolution and immediate escalation when needed. Monitored churn trends and focused on winning back churned customers using issue resolution and follow-up.

Customer Service Complaint Resolution Customer Empathy Inbound Support Customer Escalation Customer Retention

Teacher & Counsellor

Pioneer Comprehensive High School

Oct 2017 - Oct 2018 (1 year)

Provided guidance to students on time management, effective resource use, and how smart work improves outcomes. Taught debate skills and coaching strategies to help students maximize ideas and compete more effectively.

Teaching Time Management Resource Optimization Debate Coaching Mentoring Communication Classroom Guidance

Admin/Operations Personnel

Midas Stock Broking Firm

Jan 2014 - Dec 2014 (11 months)

Managed client-facing administrative operations, including issuing forms and preparing cheques based on calculations and statutory deductions. Maintained and monitored financial records to meet NSE standards and supported social media platform management.

Customer Documentation Cheque Processing File Management Financial Record Keeping Social Media Management Administrative Operations

Operation & Graphic Design Head

Global World Cafe/School Ltd

Jan 2010 - Dec 2010 (11 months)

Ensured company computer systems were ready for daily use and handled in-house branding needs, including letterheads and logo design. Supervised the ICT unit and supported the creation of creative graphics for company requirements.

Graphic Design Branding Logo Design Microsoft Office ICT Support Creative & Design Team Supervision

Education

Degrees, certifications, and relevant coursework

National Youth Service Corps (NYSC)

NYSC, Teaching/Counselling

2017 - 2018

Activities and societies: Charity group/spokesman for the group/P.R.O.

Completed NYSC placement as part of the Teaching/Counselling Department at Pioneer Comprehensive High School. Served as group spokesperson/P.R.O. for a charity group during the posting.