Open to opportunities

Felix Nguyen

@felixnguyen

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Results-driven specialist with expertise in E-commerce and fintech.

Vietnam

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What I'm looking for

I am looking for a role that fosters innovation and offers growth opportunities in fintech or blockchain.

I am a results-driven specialist with over 4 years of experience in E-commerce, fintech, and blockchain. My expertise lies in KYC compliance, account management, and customer support, where I have honed my analytical and problem-solving abilities. I am passionate about process optimization and regulatory compliance, particularly in the realm of blockchain and digital innovation.

In my recent role as an End User Support Specialist at JustMarkets, I manually processed and reviewed KYC documents, ensuring compliance with regulatory requirements while providing real-time assistance to users. My previous experience as a User Operations Specialist at Coinhako allowed me to handle high volumes of KYC applications and contribute to the development of regulatory frameworks. I have also successfully managed sales strategies and built strong relationships with suppliers and customers in my role as an Account Manager.

Experience

Work history, roles, and key accomplishments

End User Support Specialist

JustMarkets

Dec 2023 - Dec 2023 (0 months)

Processed and reviewed customer KYC documents to ensure compliance with regulations. Conducted identity checks and risk assessments, provided real-time assistance via LiveChat and email, and maintained accurate records of customer interactions. Collaborated with compliance and risk teams to enhance operational efficiency.

KYC Risk Assessment Live Chat Jira Google Sheets Excel Compliance

Account Manager

Customers First LP

Mar 2020 - Jun 2023 (3 years 3 months)

Designed sales strategies for FMCG products and developed connections with over 500 suppliers. Managed inventory on Amazon Seller Central and fostered relationships with high-value customers, generating significant repeat purchases.

Sales Strategy Supplier Management

User Operations Specialist

Coinhako

May 2022 - Apr 2023 (11 months)

Handled KYC applications and OTC requests in a fast-paced environment. Created monthly reports on technical issues using Jira and Notion, participated in the development of Travel Rule, and collaborated with compliance and finance departments to update regulations.

KYC Jira Notion Compliance Travel Rule

Business Development Intern

Customers First LP

Mar 2019 - Mar 2020 (11 months)

Conducted weekly sales reports and researched wholesale product trends. Contributed to product designs and optimized workflows for product research using various tools.

Sales Reporting Product Design AMZScout

Retailer

Hobby Computer

May 2018 - Mar 2019 (10 months)

Founded and operated an online store specializing in routers and modems, achieving top retailer status on Muare.vn and establishing sales partnerships.

Sales

Education

Degrees, certifications, and relevant coursework

Xiamen University of Technology

Bachelor of International Business, International Business

2017 - 2021

Grade: 3.4

Completed a Bachelor of International Business, focusing on global trade, market analysis, and international marketing strategies. Developed skills in cross-cultural communication and business negotiation.