Open to opportunities

Tulip Eslami

@tulipeslami

Message

Motivated Risk and E-commerce Analyst with strong compliance skills.

Cyprus

Message

What I'm looking for

I seek a role that values compliance and offers growth opportunities.

I am a dedicated Risk and E-commerce Analyst with a proven track record in compliance and customer service. My experience spans across various roles, where I have honed my ability to multitask and work collaboratively across departments. At Tech4s in Limassol, I have successfully monitored accounts and transactions, identifying and mitigating fraudulent activities while ensuring adherence to KYC and AML regulations.

Previously, as a Compliance Officer at Roobet, I played a pivotal role in ensuring operational processes met legal standards. My ability to communicate effectively and train staff on compliance guidelines has been instrumental in fostering a culture of accountability and ethical practices. I also have extensive experience in customer support management, having led a team at Delta Services, where I focused on performance analysis and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Risk and E-Commerce Analyst

Current

Tech4s

Apr 2022 - Present (3 years 2 months)

As a Risk and E-Commerce Analyst, I reviewed account registrations and transactions, performed KYC checks, and monitored activities to identify and mitigate fraudulent behavior. I provided training to team members and reported suspicious activities according to internal procedures.

KYC Fraud Detection Risk Assessment Compliance Data Analysis Customer Service Communication Problem Solving

Compliance Officer

Roobet

Sep 2021 - Mar 2022 (6 months)

In my role as Compliance Officer, I monitored operational processes for legal compliance, managed information flow, and provided training on compliance guidelines. I acted as a liaison between department heads and senior management.

Compliance Management Legal Research Staff Training Communication Risk Management Analytical Skills

Team Leader

Delta Services

Oct 2018 - Oct 2021 (3 years)

As Team Leader, I provided customer support, trained new personnel, and monitored support performance. I managed a team of 15 employees, focusing on their professional growth and ensuring effective communication with other departments.

Customer Support Team Management Training Performance Analysis Problem Solving Communication Critical Thinking

Mixologist

Various

Sep 1999 - Present (25 years 9 months)

I began my career as a bartender in 1999, progressing to a managerial role by 2007. I developed expertise in mixology and hospitality, demonstrating adaptability and resourcefulness in managing bar operations.

Mixology Customer Service Team Leadership Problem Solving

Education

Degrees, certifications, and relevant coursework

London

Bachelor of Business Administration, Tourism and Travel Management

1998 - 1999

Completed a Bachelor of Business Administration in Tourism and Travel Management, focusing on the principles of tourism, customer service, and business management within the travel industry.