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Tulika Goswami

@tulikagoswami

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Experienced Technical Writer and Communication Specialist with 30 years of expertise.

India

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What I'm looking for

I am seeking a role that values collaboration and offers opportunities for professional growth.

I am a self-learned Technical Writer and Communication Specialist with over 30 years of experience in writing, editing, training, and mentoring. My expertise spans technical communication and documentation, including user guides, API guides, and training content. I have a strong background in understanding end-users, which allows me to create clear and effective documentation tailored to their needs.

Throughout my career, I have worked with various clients, including MNCs and startups, developing user manuals, training materials, and marketing content. My achievements include zero client escalations and consistent client appreciation for the quality of my writing. I am skilled in document standardization and have successfully led teams in creating and maintaining technical documents for complex projects.

With formal training in Technical Writing from Northeastern University, I am proficient in a wide range of writing tools and methodologies, including Agile project management. I am passionate about mentoring and training others, ensuring that my team members are equipped with the skills they need to succeed in their roles.

Experience

Work history, roles, and key accomplishments

Current

Technical Writer

Current

Alumnus Software Limited

Jan 2021 - Present (4 years 4 months)

Responsible for template creation and document standardization, creating user manuals for internal use and MNCs, reviewing technical documents for standardization, and developing video training material for short training.

Technical Writing Agile Methodology

Freelancer

LifePlus Inc.

Aug 2019 - Dec 2020 (1 year 4 months)

Wrote software and hardware user manuals for GlucoNow, a health monitoring system, while interacting with the development team in Boston and developing business manuals for ISO recommendations.

User Manual Development Technical Writing Documentation ISO

Document Specialist

RS Software (I) Limited

Jan 2004 - Apr 2019 (15 years 3 months)

Focused on document standardization, creating user manuals, API documentation, and developing in-house training materials while imparting soft-skills training at a corporate level.

API Documentation Soft Skills

Project Lead and Coordinator

Visa Inc.

Jan 2004 - Jan 2016 (12 years)

Managed a 14-member offshore team, overseeing project management and delivery, resource mentoring, and the development of technical documents including user guides and API guides.

Project Management Team Leadership Technical Documentation Mentoring

Part Time Technical Writer

DCOMX Inc.

Jan 2003 - Jan 2003 (0 months)

Interacted with the development team to plan and develop user manuals and business manuals for ISO recommendations.

User Manual Development Technical Writing ISO Documentation

Contractor

American Bureau of Shipping

Jan 2001 - Nov 2002 (1 year 10 months)

Developed net-based help and manuals for various systems while interacting with development teams and user groups.

Technical Writing Quality Testing

Freelance Technical Writer

Mindteck India Limited

Jan 1999 - Jan 1999 (0 months)

Developed online help and documentation for various software applications while collaborating with development teams.

Technical Writing Online Help Documentation Collaboration Software Development

Technical Writer

Vedika Software Pvt. Ltd.

Jul 1995 - Mar 1997 (1 year 8 months)

Involved in planning, designing, and developing user manuals and online help for payroll and accounting software.

User Manual Development Technical Writing Software Documentation Design Planning

Technical Writer

Techno Machintel Pvt. Ltd.

Dec 1992 - Jan 1994 (1 year 1 month)

Developed tutorials and edited user manuals for various software packages while interacting with development teams.

Technical Writing Editing

Education

Degrees, certifications, and relevant coursework

University of Calcutta

Master of Arts, English

1988 - 1991

Pursued a Master of Arts in English, focusing on advanced studies in literature and language.

University of Calcutta

Bachelor of Arts, English

1985 - 1988

Completed a Bachelor of Arts with Honors in English, emphasizing literary analysis and critical thinking.

Northeastern University

Technical Writing Certificate, Technical Writing

Grade: 3.8

Completed 5 out of 6 courses on Technical Writing Certificate courses (Technical Writing I & II, Software Technical Writing I & II and Editing for Science & Technology) with a Cumulative GPA of 3.8.