Tugay Tokmak

Worked in guest-facing operations supporting front desk and reservations, guest relations, payments, and on-site logistics. Hosted community events and supported daily operational needs in an English-speaking environment.

Provided front desk and customer support in a guest-facing setting, supporting reservations and guest relations in an English-speaking environment. Assisted with payments and daily operational tasks.

Hosted events in a customer-facing hospitality role while supporting daily guest interactions in an English-speaking environment. Covered event-related guest support during peak operational periods.

Coordinated guest experience duties including front desk support, reservations, and guest relations. Supported daily operational logistics such as payments and stock/inventory management.

Handled guest-facing reception duties in a customer service setting. Supported day-to-day guest interactions during the assigned period.

Prepared and served gelato as part of a customer-facing food service role. Supported fast, friendly service during business hours.

Provided reception and guest support in a hostel environment. Supported day-to-day customer-facing tasks in an English-speaking setting.

Coordinated projects for new process and product ideas with external vendors to integrate third-party solutions. Led daily standups and mentored team members ahead of an international travel move.

Managed a high-value portfolio of Bremen’s largest corporate clients, supporting lending and banking relationships starting at €1.25M. Served as first point of contact for CEOs and senior decision-makers across a full range of banking solutions.

Advised small business owners and startups on credit, insurance, and daily banking from opening business accounts through the next stage of growth. Built a loyal client base through reliable, personal service and honest advice.

Provided fast, accurate front-line teller services handling transactions, inquiries, and cash management. Became a trusted, familiar point of contact for regular customers by turning counter service into lasting personal relationships.

Completed a rotational apprenticeship across core banking departments, including retail banking, lending, investment advisory, and back-office operations. Selected relationship management as a specialization and graduated top of the year with final grade 1.0.

Grade: 1.6

Completed a weekend B.A. in Business Administration at a private university in Bremen from 2016 to 2020 while working full-time at Die Sparkasse Bremen AG, graduating with a grade of 1.6.