At Xceed365 Ltd, I lead end-to-end onboarding and implementation for the Xceed365 HR SaaS platform, configuring it to fit each client’s structure, policies, and workforce needs.
I manage client accounts as their primary point of contact, run usage reviews, and help clients resolve platform and workflow issues. I also share client feedback and system gaps with product and engineering teams, contributing to roadmap enhancements.
At Strategic Business CoachingLtd (Astranti), I resolved an average of 60 customer inquiries a day and maintained a 98% first-contact resolution rate. I handled technical and billing questions for students on ACCA and CIMA training programs.
Earlier, I designed a scheduling system at 52/50 Group LLC that increased management team productivity by 20%. At Topcontent, I streamlined operational processes that increased department productivity by 15% and led onboarding and training for new hires.
