At Chowdeck, I led onboarding for B2B and retail users, managed Tier-2 escalations, and used Metabase and SQL to identify churn risks and adoption gaps.
I've handled high-volume support tickets across Intercom and CRM platforms, resolved configuration and transactional issues, and built knowledge base documentation from real customer interactions to improve self-service. I'm also completing a B.Sc. in Information Technology, with focus areas in technical troubleshooting, database systems, and network management.
