Tsion Habtemariam
@tsionhabtemariam
Customer-focused sales engineer with 3+ years' experience driving proposals, sales support, and client satisfaction.
EthiopiaWhat I'm looking for
I am a customer-focused professional with over three years of experience in sales engineering and customer service, combining technical knowledge from a civil engineering background with an MBA to drive business growth and client satisfaction. I have prepared winning technical and commercial proposals, supported sales teams with estimation and order processing, and built strong client relationships that improve loyalty and repeat business.
I excel at problem solving, communication, and working under pressure, and have trained new staff in customer interaction best practices. I bring strong skills in proposal preparation, project estimation, Microsoft Office, sales reporting, and team collaboration, and I am committed to continuous development and community involvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Halwot Trading PLC
Jan 2022 - Dec 2024 (2 years 11 months)
Handled daily customer inquiries and complaints to achieve high resolution rates, supported sales operations with order processing and invoicing, and trained new staff on customer service procedures.
Office Sales Engineer
Dot Consulting Architects and Engineers
Jan 2020 - Dec 2022 (2 years 11 months)
Prepared technical and commercial proposals, assisted in project estimation and cost analysis, and collaborated with clients to secure new projects and deliver successful outcomes.
Education
Degrees, certifications, and relevant coursework
Maryland International College
Master of Business Administration, Business Administration
2023 - 2023
Completed a Master of Business Administration program focused on developing strategic, managerial, and customer-focused business skills.
Addis Ababa Science and Technology University
Bachelor of Science, Civil Engineering
Earned a Bachelor of Science in Civil Engineering with coursework in structural design, construction materials, and project estimation.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
Skills
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