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Tsholofelo Pilane

@tsholofelopilane

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Customer Support Agent with 2 years’ experience delivering friendly, effective telecom support.

South Africa

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What I'm looking for

I am seeking an opportunity to contribute my customer service expertise to a reputable organization that values employee growth, support, and a positive work environment, providing outstanding customer support with professionalism and integrity.

I am a Customer Support Agent with 2 years of experience resolving customer inquiries, troubleshooting technical issues, and delivering exceptional service within the Wi-Fi fibre industry. I respond promptly and professionally to customer calls, emails, and service inquiries, and I take ownership of issues through to resolution.

I capture and maintain accurate customer information using CRM software, tracking service requests through ticketing systems to ensure timely feedback and ongoing support. I also educate customers on fibre packages, products, promotions, and services, and I’m recognized as Employee of the month in April 2023.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Evotel Fibre

Jan 2022 - Jan 2024 (2 years)

Responded to customer calls, emails, and service inquiries, assisting with router setup and connectivity troubleshooting. Managed customer information in CRM and tracked issues via ticketing systems to ensure timely resolution and customer satisfaction.