Looking for a job

Nelly Magudulela

@nellymagudulela

Message

I grow brands through data-driven social media, content, and customer engagement.

South Africa

Message

What I'm looking for

I'm looking for a role where I can build data-driven social media and digital marketing campaigns, use analytics and creative storytelling to grow engagement, and contribute to strong customer relationships and brand visibility.

I've driven social media strategies at Ibcscorp that doubled company revenue and online traffic year-over-year in 2022. I managed multi-platform content, targeted advertising, and training campaigns across four countries, increasing engagement among key demographics by 25%.

I've also built customer relationships in technical support at CCI-Durban and sales at BMW, where I handled high communication volumes, identified upselling opportunities, and supported client retention. I combine creative storytelling, analytics, SEO thought leadership, and practical customer insight to improve reach, engagement, conversions, and service outcomes.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

CCI-Durban

Jan 2026 - Present (8 months)

Managed a high volume of customer enquiries through phone, email, and in-person consultations while maintaining exceptional service standards. Built strong customer relationships and identified upselling and cross-selling opportunities.

Customer Service Upselling Cross Selling Problem Solving