Open to opportunities

Adam Bergh

@adambergh

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Digital marketing and e‑commerce specialist driving sales growth and customer engagement.

South Africa

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What I'm looking for

I seek a role leveraging digital marketing and e-commerce skills to drive measurable sales growth, in a collaborative, growth-oriented team.

I am a dedicated digital marketing and e-commerce professional with hands-on experience developing and executing campaigns across search, content, PPC and display channels to meet business goals. I combine analytical skills with a strong work ethic to deliver measurable results.

At SIM2SERVE I built and managed multi-channel campaigns, listed products on marketplaces like Amazon and Shopify, and implemented advertising strategies that significantly increased sales for multiple products.

My background includes multiple customer service and retail roles where I consistently exceeded satisfaction targets, handled high call volumes, and resolved complex issues—strengthening my communication and problem-solving abilities.

I bring positivity, attention to detail, and a collaborative mindset, seeking to contribute energy and practical marketing expertise to a team focused on growth and customer-centric performance.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing Specialist

Current

Sim2Serve Pty Ltd

Nov 2023 - Present (1 year 10 months)

Developed and executed digital marketing and e-commerce strategies across search, PPC, display and marketplaces, driving targeted campaigns that increased product sales by up to 200% and improved user engagement.

Digital Marketing E Commerce)PPC SEO Content Creation Analytics Campaign Management

Data Entry / Customer Service Specialist

Sim2Serve Pty Ltd

Aug 2023 - Nov 2023 (3 months)

Analyzed customer service data and resolved complaints to improve experience and reduce attrition, consistently meeting customer satisfaction targets through timely inquiry resolution.

Customer Service Data Entry Data Analysis CRM Problem Solving Communication

Customer Service Agent

Ison Xperiences

Jun 2023 - Aug 2023 (2 months)

Handled 100+ inbound calls daily, resolved customer queries with high satisfaction and ensured quality standards for timely first-call resolution.

Inbound Call Resolution Customer Satisfaction Communication Time Management

Store Assistant

New Balance

Jul 2022 - Jan 2023 (6 months)

Processed payments, managed stock levels and assisted customers with enquiries to maintain efficient store operations and service.

Retail Sales Cash Handling Inventory Management Customer Service Merchandising POS

Pro-shop Store Assistant

Milnerton Golf Club

Dec 2021 - Jul 2022 (7 months)

Operated tills, merchandised products and performed regular stock audits that improved inventory accuracy.

Cash Handling Merchandising POS Customer Service Stock Control

Customer Service Agent

Capita

Jul 2021 - Dec 2021 (5 months)

Resolved 90+ customer calls daily, exceeded satisfaction targets and acted as escalation point for complex inquiries to maintain fast resolution times.

Customer Support Escalation Management Empathy Problem Solving

Customer Service Agent

3iSolutions

Feb 2019 - Mar 2020 (1 year 1 month)

Provided timely, empathetic responses and escalation handling for complex customer issues, maintaining service quality until retrenchment due to COVID-19.

Customer Support Active Listening Communication CRM