Open to opportunities

Tshiamo Mosinyi

@tshiamomosinyi

Seasoned medical sales and territory manager focused on driving pharmaceutical growth through customer service and training.

Botswana

Message

What I'm looking for

I’m currently looking for an opportunity to use my skills set and experience within your organisation—bringing dynamic, highly motivated sales leadership, strong relationships, and dependable customer service to drive growth.

I am an astute and seasoned Customer Service champion with 20+ years of sales expertise across pharmaceutical and medical territory roles. I bring a practical, proven track record in business development, sales management, relationship management, and customer service management.

Currently, I work as a Medical Rep at Visibility Marketing, responsible for promoting Surgical portfolio products (advanced woundcare and incontinence care). Previously, as a Territory Manager at Visibility Marketing (Bayer Consumer Health), I managed and enhanced supply chain relationships and built new channel partnerships through wholesaler, doctor, pharmacy, and front-shop staff engagement.

I have repeatedly delivered measurable portfolio growth—growing the Bayer portfolio by 75% in the first year and achieving sales budgets in the Botswana market, still growing upwards of 70%. I also rolled out promotions and training aligned to sales strategy, supporting successful new product launches and in-store promotions.

Earlier experience includes reviving ALL MSD Consumer care brands within 2 years, and leading service-centre performance and sales operations at Mascom Wireless and Swissgarde. I also continuously develop teams through training and leadership development, supported by management and leadership development courses and a BTech (Marketing).

Experience

Work history, roles, and key accomplishments

Current

Medical Representative

Current

Visibility Marketing

Jul 2024 - Present (1 year 11 months)

Promote surgical portfolio (advanced woundcare and incontinence care) through product detailing and territory execution. Drive sales activity via client engagement and promotion support.

Product Detailing Territory Management Surgical Portfolio Promotion Sales Promotions Client Engagement Pharmaceutical Sales Training Support Relationship Management

Territory Manager

Visibility Marketing

Jan 2015 - Jun 2024 (9 years 5 months)

Grew the Bayer portfolio from lack of active promotion by increasing the portfolio 75% within the first year and achieving ongoing growth of 70%+ in Botswana. Rolled out promotions and training in the territory, supporting successful new product launches and in-store promotions despite Covid-19 challenges.

Sales Management Territory Management Relationship Management Doctor Detailing Pharmacy Detailing Training Product Promotion

Pharmaceutical Sales Rep

MSD Consumer Care

Aug 2012 - Jan 2015 (2 years 5 months)

Managed supply chain relationships across wholesalers/distributors, hospitals, private-practice doctors, and independent pharmacies to drive regional profitability and sales. Revived all MSD Consumer Care brands within two years and re-established them as strongly prescribed options in their class.

Pharmaceutical Sales Hospital & Doctor Detailing Merchandising Brand Strategy Profitability Management

Corporate Account Executive

Mascom Wireless

Sep 2011 - Jul 2012 (10 months)

Managed key corporate accounts by developing current, new, and potential relationships to increase sales and retain customers. Built strong rapport with clients and decision makers to ensure smooth service delivery.

Key Account Management Relationship Management Customer Retention Corporate Sales Service Delivery Interpersonal Communication Stakeholder Management

Retail Sales Supervisor

Mascom Wireless

Nov 2010 - Aug 2011 (9 months)

Ran overall operations of a Mascom service centre in Selibe Phikwe by driving sales, minimizing losses, and maintaining excellent customer service standards with limited resources. Managed stock functions, implemented loss-prevention measures, ensured compliance with Health, Safety, Environment and Quality standards, and set up a flagship third-party owned retail store later acquired by Mascom.

Retail Operations Management Sales Leadership Stock Management Loss Prevention Customer Service Health & Safety Compliance Target Setting & Incentives

Regional Sales Manager

Swissgarde

Mar 2006 - Feb 2010 (3 years 11 months)

Developed and executed strategic sales plans across Botswana, Lesotho, Namibia, and parts of South Africa, monitoring KPIs, forecasting budgets, and running pre/post campaign reviews to drive retention and new business. Led leadership development and training, organized roadshows and workshops, ensured SLA adherence with franchise owners, and drove top recognition for the Free State and Lesotho re

KPIs Sales Forecasting Campaign Management Leadership Development Sales Training Events Management Customer Management

Sales Manager

Swissgarde

Jan 2002 - Mar 2006 (4 years 2 months)

Managed sales and training operations in Botswana, including overall management of the regional office and administration of 8 depots. Improved service standards and sales performance, growing from -23% in 2002 to 150% in three years with annual sales budgets above P7.2 million, and earned promotion to Regional Sales Manager.

Sales Management Training Development Service standards Team Leadership

Customer Care Executive

Stanbic Bank Botswana Limited

Jan 1993 - Jan 1998 (5 years)

Provided customer care troubleshooting by addressing customer queries, escalating where necessary, and maintaining high-level product and service knowledge. Supervised junior staff and delivered on-the-job training, progressing to supervisor within six months and receiving top performance recognition.

Customer Care Troubleshooting Customer Escalation Product Knowledge On The Job Training Service quality Customer service management