Open to opportunities

Abigail Rapulane

@abigailrapulane

Message

I am an experienced retail sales and customer-service professional driving growth through relationship management.

Botswana

Message

What I'm looking for

I seek a customer-focused retail or accounts role where I can drive sales growth, build strong client relationships, and grow into senior commercial leadership within an inclusive, mission-driven team.

I am a results-oriented professional with over 8 years of experience in administration, sales, and customer service within the retail and healthcare sectors. I focus on driving business growth through effective communication and strategic sales initiatives.

Throughout my career I have delivered measurable results, including a 20% increase in sales in a quarter as a Sales Executive and a 15% increase in annual sales while at the Samsung Brand Store. In my current Key Accounts Manager role I expanded sales within existing accounts, contributing to a 10% increase in revenue.

I bring advanced Microsoft Office skills, experience with Pastel 2007 and Ivend Retail (SAP), and an ability to analyse sales data and market trends to inform decisions. My background also includes inventory management, visual merchandising, contract negotiation and strong client engagement.

I am committed to continuous development and to contributing positively to team performance and customer satisfaction. I value inclusive workplaces and community involvement, and I am passionate about global retail engagement and health and environmental advocacy.

Experience

Work history, roles, and key accomplishments

Admin and Operations Intern

Food Lovers Market

Feb 2014 - Dec 2014 (10 months)

Supported store operations through inventory management, restocking, and visual merchandising to improve shelf availability and customer experience. Performed administrative tasks, assisted customers with product recommendations, and executed routine inventory counts.

Inventory Management Customer Service Visual Merchandising stock replenishment Administrative Support Data Entry Retail Operations

Education

Degrees, certifications, and relevant coursework

Limkokwing University of Creative Technology

Associate Degree, Retail, Marketing and Merchandising

2011 - 2014

Activities and societies: Completed projects developing marketing campaigns and conducting market research to assess industry trends.

Completed an Associate Degree in Retail, Marketing and Merchandising with coursework in retail management, marketing strategies, and consumer behaviour.