At StaffWise, seconded to Stanbic Bank Botswana, I support customers as an MIS and Call Centre Agent. I promote banking products and services, respond to enquiries, and recommend solutions based on customer needs.
I contribute to customer acquisition and retention through relationship support and issue resolution. I also assist with customer onboarding and KYC compliance.
Using Avaya and Salesforce data, I prepare and analyse management information reports. These reports help management monitor operations and identify improvement opportunities.
My background includes a Bachelor of Commerce in Marketing Management and an MBA in Business Analytics and Intelligence. I’ve also coordinated youth development and mentorship initiatives and organised sports tournaments and community engagement programmes.
