At USFAS via Callzilla, I support multiple US-based foot and ankle specialist clinics by booking new patient appointments and handling inbound calls, along with some outbound calls. I check doctor availability, verify insurance, and collect patient history and reasons for visits.
I help patients feel supported throughout booking, work to prevent cancellations, and follow up to confirm what to expect at appointments. I also rebook patients when calls disconnect and send patient portal registration links.
I handle patient information under HIPAA by verifying identities, checking PHI on every contact, and keeping records secure. I update patient and appointment details in Vonage, ModMed, and Verint.
Previously, at Amazon, I supported customers across the US, UK, Europe, and Australia with device, digital service, retail, and subscription questions. I troubleshot Alexa and other device issues, used Mayday screen sharing to resolve problems live, and handled billing queries and refunds.
