JVJose De Vos
@josedevos
Healthcare support professional focused on member care, billing, and mentoring for Medicare Advantage.
South AfricaWhat I'm looking for
I am a dedicated healthcare service professional experienced supporting Highmark US members with Medicare Advantage plans, resolving billing and benefits queries with empathy and clarity.
At Concentrix and Amazon I consistently prioritized member and customer satisfaction, handling complex inquiries and contributing to process optimization and quality assurance.
I mentor peers, support knowledge sharing, and have built company websites and web projects demonstrating technical curiosity and practical web-development experience.
I am eager to grow into leadership, SME, or Quality roles where I can lift members and colleagues through improved processes, coaching, and service excellence.
Experience
Work history, roles, and key accomplishments
Healthcare Support Representative
Concentrix
Feb 2024 - Present (1 year 7 months)
Support Medicare Advantage members by resolving billing and benefits queries with empathy, improving member satisfaction and mentoring peers to resolve complex issues.
Fragrance Sales Representative
DJ Essentials
Jan 2017 - Present (8 years 8 months)
Established client relationships and created product content to showcase fragrances, driving sales through merchandising, stock management, and customer engagement.
AMDelivered customer support by resolving inquiries and ensuring satisfaction across service channels, maintaining high call quality and accurate information capture.
Sales Assistant
Bargain Books
Dec 2019 - Dec 2019 (0 months)
Assisted customers with purchases and recommendations, organized inventory, and adhered to store policies to support seasonal operations and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Academic Institute of Excellence
NQF5, Information Technology
Completed NQF5 level coursework in Information Technology (Systems Development) focused on full-stack web development and related skills.
Kensington High School
National Senior Certificate, General Secondary Education
2015 - 2019
Attended secondary school and obtained the National Senior Certificate with involvement in part-time work and website-building projects.
Availability
Location
South AfricaAuthorized to work in
Job categories
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