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@tshepokotane
Experienced administrative professional with a strong customer service background.
I am a dedicated professional with over 10 years of experience across various roles, including Administrative Officer at Glamiro Health Services, Customer Service Agent at Edcon, and Risk and Quality Associate at Accenture. My career has been defined by my commitment to excellence in customer service and administrative support, ensuring that I consistently meet and exceed the required service level agreements (SLAs).
At Glamiro Health Services, I honed my skills in organizing company records, maintaining inventory, and providing exceptional support to both patients and staff. My role required a keen attention to detail and the ability to handle inquiries and complaints with professionalism and courtesy. Transitioning to Edcon, I further developed my customer service skills by managing inbound and outbound calls, identifying customer needs, and resolving issues effectively.
In my most recent position at Accenture, I took on the responsibility of monitoring financial transactions and conducting investigations into potential fraudulent activities. This role not only enhanced my analytical skills but also reinforced my ability to work under pressure while maintaining confidentiality and security of sensitive information. I am passionate about leveraging my diverse experience to contribute positively to a new organization.
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Work history, roles, and key accomplishments
Edcon Limited
Handled inbound and outbound customer calls, identified customer needs, and resolved queries. Sold products and services in line with service level agreements.
Glamiro Health Services
Provided administrative support, organized company records, and maintained inventory of office supplies. Ensured the confidentiality and security of files and filing systems.
Accenture
Monitored financial transactions for potential fraudulent activities and conducted detailed investigations. Created and maintained logs and records of fraudulent activity.
Degrees, certifications, and relevant coursework
Grade 12, General Studies
2000 - 2005
Completed secondary education at Milner High School, focusing on a broad curriculum to prepare for further studies and professional life.
Certification, Cybersecurity
Obtained the Entry-Level Cybersecurity Certification from the International Information Systems Security Certification Consortium (ISC2). This certification demonstrates foundational knowledge in cybersecurity principles and practices.
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