tshepo kotane

I am a dedicated professional with over 10 years of experience across various roles, including Administrative Officer at Glamiro Health Services, Customer Service Agent at Edcon, and Risk and Quality Associate at Accenture. My career has been defined by my commitment to excellence in customer service and administrative support, ensuring that I consistently meet and exceed the required service level agreements (SLAs).

At Glamiro Health Services, I honed my skills in organizing company records, maintaining inventory, and providing exceptional support to both patients and staff. My role required a keen attention to detail and the ability to handle inquiries and complaints with professionalism and courtesy. Transitioning to Edcon, I further developed my customer service skills by managing inbound and outbound calls, identifying customer needs, and resolving issues effectively.

In my most recent position at Accenture, I took on the responsibility of monitoring financial transactions and conducting investigations into potential fraudulent activities. This role not only enhanced my analytical skills but also reinforced my ability to work under pressure while maintaining confidentiality and security of sensitive information. I am passionate about leveraging my diverse experience to contribute positively to a new organization.