Open to opportunities

Thabiso Mbambo

@thabisombambo

Message

Experienced administrative professional with a passion for driving results.

South Africa

Message

What I'm looking for

I am looking for a role in a dynamic organization that values efficiency and teamwork, where I can contribute to process improvements and customer satisfaction.

I am a seasoned administrative professional with over 3 years of experience in delivering exceptional administrative support. My unique blend of technical, business, and interpersonal skills allows me to excel in administrative operations while building strong relationships with colleagues, clients, and stakeholders.

In my previous role as a Customer Service Administrator at Glasfit, I successfully managed and resolved customer complaints, coordinated claims administration, and provided direct support to customers. One of my proudest achievements was developing and implementing a new filing system that increased productivity by 25%. I am eager to leverage my skills and experience to drive success in a dynamic and growth-oriented organization.

Experience

Work history, roles, and key accomplishments

Customer Service Administrator

Glasfit Head Office

May 2022 - Aug 2024 (2 years 3 months)

Managed and resolved customer complaints in a timely and professional manner. Coordinated claims administration, liaising with customers, insurance companies, and internal stakeholders.

Customer Service Communication Relationship Building Conflict Resolution

Administrative Assistant

SI Group

Feb 2020 - Feb 2021 (1 year)

Provided administrative support to the team, ensuring efficient day-to-day operations. Managed and maintained accurate records, files, and databases, both physical and digital.

Administrative Support Record keeping Data Management document preparation Time Management

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Laws (LLB), Law

Currently pursuing a Bachelor of Laws (LLB) degree through a distance learning program. This demonstrates the ability to balance academic responsibilities with professional obligations through flexible and self-directed learning.

Mziwamandla High School

National Senior Certificate, General Studies

Completed secondary education, earning the National Senior Certificate (Matric). This foundational qualification prepared for further academic and professional pursuits.