At Standard Bank of South Africa, I work as a Self Service Support Consultant, helping customers with service requests and complaints. I identify service breakdowns and escalate them to the appropriate levels.
During customer interactions, I identify cross-sell and upsell opportunities and help customers move to the most appropriate banking channel. I also follow documented processes and report suspicious activity to Management or the Fraud Desk.
Earlier, I worked as a Customer Contact Centre Agent (Digital Banker) at Standard Bank of South Africa. I completed Core Banking and Financial Services Level 4 at Cornerstone Performance Solution and am studying a Bachelor of Commerce in Project management at Mancosa.
