tshegofatso puskas

Maintain regular system back-ups to minimize operational downtime in the event of data loss or hardware failures, ensuring business continuity. Monitor helpdesk lines and error reporting platforms, resolving an average of 20 client queries a day and ensuring customer satisfaction and client relations are maintained. Liaison between internal customers and the department, to support the optimization

Maintained system backups, monitored helpdesk lines, resolved client queries, and liaised between internal customers and the IT department to optimize procedures and improve service standards.

IT Support Technician, HardPro (Sub-contract) First National Bank Botswana

Prepare and analyse operational and performance reports that support Information Technology strategies, enabling management to make data-driven decisions and improve business performance.

Maintain system back-ups and data management procedures to ensure data integrity, availability, and business continuity, supporting

Provided support in database maintenance and assisted with preparing weekly reports. Provided support for network and internet configurations and connected and configured computers and printers. Monitored the ministry software and applications and researched on advanced technologies to improve offerings to internal clients. Troubleshooted hardware and software issues to ensure seamless business op

desktop support technician providing first hand support to users
Provided support in database maintenance and assisted with preparing weekly reports.
Provided support for network and internet configurations and connected and configured computers and printers.
Monitored the ministry software and applications and researched on advanced technologies to improve offerings to internal clients.
Trouble

Provided support in the development of product specifications, including market research for a review of existing products for competitiveness in the market.

  Product performance analysis for profitability assessments.

Provided support in the development of product specifications, including market research for a review of existing products for competitiveness in the market. Product performance analysis for profitability assessments.

• Minored in Business Information Systems, project management, and entrepreneurship

• Level 1 - Network routing and switching

Pursued a degree in Applied Business Computing from 2014 to 2018.