Refoe Tsebe
@refoetsebe
I am an experienced online customer service representative focused on efficient problem resolution and excellent customer experiences.
South AfricaWhat I'm looking for
I am an experienced online customer service representative with a Diploma in Human Resource Management and multiple learnerships. I provided inbound and outbound phone support, email ticketing and Zendesk-based resolution at Mr D Food and Takealot, tracking orders, investigating delays, and assisting B2B and retail customers.
I bring strong communication, problem-solving, time-management and leadership skills and speak Afrikaans, English, Italian, Xhosa and Sotho. I aim to join a collaborative team that values excellent customer experience and offers opportunities for steady professional growth.
Experience
Work history, roles, and key accomplishments
Online Customer Service Representative
Mr D Food
Apr 2020 - Apr 2021 (1 year)
Completed a 12-month learnership handling inbound/outbound calls and email tickets, resolving delivery queries and assisting customers to track drivers and orders.
Administrator
Signa Academy
Jan 2018 - Jan 2019 (1 year)
Completed a 12-month administrative learnership handling front-office duties, customer inquiries, and record management to support program operations.
Teacher Assistant
Signa Academy
Jan 2016 - Jan 2017 (1 year)
Completed a 12-month learnership supporting classroom instruction and student supervision, assisting teachers with lesson preparation and record keeping.
Education
Degrees, certifications, and relevant coursework
BCBoston City Campus and Business College
Diploma, Human Resource Management
2012 - 2014
Diploma in Human Resource Management at Boston City Campus and Business College from January 2012 to December 2014. Coursework included Business Management Techniques, Bookkeeping 1 and 2, Introduction to Business Accounting, and Microsoft Word, Excel, Access.
Rex Mdebuka Senior Secondary School
High School Diploma, Secondary Education
2009 - 2011
Completed High School (Matric) at Rex Mdebuka Senior Secondary School from January 2009 to December 2011.
Availability
Location
South AfricaAuthorized to work in
Job categories
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