Open to opportunities

Tsakile Nwandule

@tsakilenwandule

Message

Dedicated service consultant with 5+ years in banking.

South Africa

Message

What I'm looking for

I am looking for a role that values attention to detail and offers growth opportunities.

I am a dedicated and highly motivated Service Consultant with over 5 years of experience in the banking sector. My expertise lies in customer service, financial transactions, and regulatory compliance. Currently, I am advancing my career by pursuing an Advanced Diploma in Safety Management at UNISA, which complements my strong background in service excellence.

Throughout my career at Capitec Bank, I have consistently delivered high-quality service across various financial products, ensuring compliance with all regulations while identifying opportunities for service improvement. My previous role as a Bank Better Champion allowed me to enhance the in-branch experience for clients, promoting self-service and digital platforms effectively.

I pride myself on my attention to detail, effective communication skills, and ability to work well under pressure. I am now seeking opportunities in service consulting, administration, operations, or safety roles where I can leverage my skills and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Service Consultant

Current

Capitec Bank

Jun 2022 - Present (3 years 1 month)

Delivered high-quality service across savings, credit, and insurance products, accurately documenting client information to streamline loan processes. Conducted transactions, resolved client queries efficiently, and ensured compliance with all bank regulations and policies.

Customer Service Regulatory Compliance Documentation Process Improvement

Bank Better Champion

Capitec Bank

Nov 2020 - Present (4 years 8 months)

Managed client flow and queue management to enhance in-branch experience, assisting clients with ATM and mobile banking services. Promoted self-service and digital platforms, supporting customers in issue resolution and referrals.

Mobile Banking Customer Support

Waitress & Sales Assistant

Wakaberry

Feb 2018 - Present (7 years 5 months)

Provided friendly and attentive service to customers, supporting stock control and promotional activity execution. Handled returns, complaints, and sales transactions professionally.

Customer Service Stock Control Promotional Activities

Education

Degrees, certifications, and relevant coursework

University of South Africa (UNISA)

Advanced Diploma, Safety Management

Currently pursuing an Advanced Diploma in Safety Management, building on foundational knowledge in safety principles and practices. Expected to complete the program in 2025, enhancing expertise in risk assessment and compliance.

University of South Africa (UNISA)

Diploma, Safety Management

Completed a Diploma in Safety Management from the University of South Africa (UNISA). Gained comprehensive knowledge in safety regulations, hazard identification, and risk mitigation strategies.

Lemana High School

National Senior Certificate, General Studies

Obtained the National Senior Certificate from Lemana High School in 2014. This certificate signifies the completion of secondary education, providing a foundation for further academic and professional pursuits.