Nompumelelo Nkosi
@nompumelelonkosi
Experienced Service Consultant with a focus on client satisfaction.
South AfricaWhat I'm looking for
I am a dedicated Service Consultant with over six years of experience in customer service and sales environments. My expertise lies in utilizing SaaS tools such as Microsoft Teams, Google Suite, and Power BI to enhance client interactions and operational efficiency. I have a proven track record of increasing client conversions and ensuring compliance with financial regulations, which has significantly contributed to my previous employers' success.
In my current role at Concentrix, I conduct detailed investigations with a remarkable 95% accuracy rate, supporting an international campaign for an American cybersecurity company. My previous experience at Capitec Bank allowed me to deliver exceptional service to over 100 clients daily, achieving a 95% satisfaction rate. I pride myself on my analytical thinking and organizational skills, which I leverage to provide insightful data analysis and improve client experiences.
Experience
Work history, roles, and key accomplishments
Managed operational and system incidents for UK business operations.
Performed root-cause analysis and ensured SLA compliance.
Escalated high-risk operational issues with audit-ready documentation.
Tracked trends using Salesforce and SaaS tools to improve workflow efficiency.
Conducted OSINT and public-record investigations for a US corporate client.
Identified fraud indicators, compliance risks and policy violations.
Maintained 95%+ quality accuracy.
Prepared investigative reports for compliance stakeholders.
Supported AI model improvement through review, validation and labeling of investigation data.
Conducted affordability and credit risk assessments for banking customers.
Processed lending applications in compliance with FICA requirements.
Maintained accurate customer and loan-related documentation.
Provided professional customer support and resolved account queries.
Used Power BI and Excel to support reporting and operational insights.
Maintained excellent compliance and quality standards.
Improved workflow efficiency by identifying and reducing process bottlenecks.
Ensured documentation accuracy before processing to maintain compliance standards
Administration Clerk
DPD Laser T/A Time Freight Express
Feb 2017 - Feb 2018 (1 year)
Handled key accounts and improved operational efficiency by 10% through optimized processes. Utilized Google Suite for filing, reporting, and client communication.
Education
Degrees, certifications, and relevant coursework
Cornerstone Performance Solutions
Learnership, Banking and Financial Services
2020 - 2020
Completed a learnership focused on Core Banking and Financial Services, achieving NQF Level 4.
Metropolitan College
National Senior Certificate, General Education
2010 - 2010
Achieved National Senior Certificate with subjects including Accounting, Economics, Business Studies, and English.
Midrand Graduate Institute
Bachelor of Commerce, Accounting
2014 -
Studied modules including Financial Accounting, Financial Management, Auditing, Corporate Law, Business Law, Statistics, and Business Management.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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