Nompumelelo Nkosi
@nompumelelonkosi
Experienced Service Consultant with a focus on client satisfaction.
South AfricaWhat I'm looking for
I am a dedicated Service Consultant with over six years of experience in customer service and sales environments. My expertise lies in utilizing SaaS tools such as Microsoft Teams, Google Suite, and Power BI to enhance client interactions and operational efficiency. I have a proven track record of increasing client conversions and ensuring compliance with financial regulations, which has significantly contributed to my previous employers' success.
In my current role at Concentrix, I conduct detailed investigations with a remarkable 95% accuracy rate, supporting an international campaign for an American cybersecurity company. My previous experience at Capitec Bank allowed me to deliver exceptional service to over 100 clients daily, achieving a 95% satisfaction rate. I pride myself on my analytical thinking and organizational skills, which I leverage to provide insightful data analysis and improve client experiences.
Experience
Work history, roles, and key accomplishments
Advisor I, Transaction Processor
Concentrix
Nov 2024 - Present (7 months)
Conduct detailed investigations with a 95% accuracy rate in case quality for an international campaign supporting an American cybersecurity company. Manage back-office operations with a focus on process adherence and attention to detail.
Service Consultant
Capitec Bank
May 2018 - Aug 2023 (5 years 3 months)
Delivered professional service to over 100 clients daily, achieving a 95% satisfaction rate. Conducted affordability assessments and utilized SaaS tools to manage communications and reporting, boosting client banking conversions by 15%.
Client Service Champion
Capitec Bank
Feb 2018 - May 2018 (3 months)
Managed ticket flow to reduce client wait times by 20% and directed clients to relevant services while ensuring FICA compliance through documentation review.
Administration Clerk
DPD Laser T/A Time Freight Express
Feb 2017 - Feb 2018 (1 year)
Handled key accounts and improved operational efficiency by 10% through optimized processes. Utilized Google Suite for filing, reporting, and client communication.
Education
Degrees, certifications, and relevant coursework
Cornerstone Performance Solutions
Learnership, Banking and Financial Services
2020 - 2020
Completed a learnership focused on Core Banking and Financial Services, achieving NQF Level 4.
Metropolitan College
National Senior Certificate, General Education
2010 - 2010
Achieved National Senior Certificate with subjects including Accounting, Economics, Business Studies, and English.
MIMidrand Graduate Institute
Bachelor of Commerce, Accounting
2014 -
Studied modules including Financial Accounting, Financial Management, Auditing, Corporate Law, Business Law, Statistics, and Business Management.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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