Johniece Simms

Engaged in high-volume patient interaction via phone and electronic systems, assessing needs and escalating urgent care cases. Utilized EMR systems to accurately document patient communication and care coordination. Delivered excellent service through empathy, strong listening skills, and clear communication.

Assessed and prioritized patient needs, coordinating care across multiple departments. Maintained accurate documentation using EMR systems in compliance with HIPAA standards. Built rapport with families and patients, delivering compassionate support and identifying care gaps for timely clinical escalation.

Initiated care coordination through intake assessments and regular follow-ups. Maintained strict patient confidentiality and ensured accurate medical record-keeping. Supported care teams in identifying clinical needs and tracking patient outcomes.

Delivered quality patient care and supported Activities of Daily Living (ADLs). Applied restraints appropriately when needed, always prioritizing patient safety and dignity. Recognized for strong service skills and consistent attention to patient needs.

Completed coursework and practical training to become a Certified Medical Assistant. Studied clinical procedures, administrative tasks, and patient care fundamentals.

Completed a comprehensive high school curriculum covering core academic subjects. Developed foundational knowledge and skills necessary for further education or entry into the workforce.