Open to opportunities

Tristan Haddock

@tristanhaddock

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Salesforce Certified Administrator and Business Analyst with IT expertise.

United States

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What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes user engagement.

I am a Salesforce Certified Administrator and Business Analyst with a Bachelor's degree in Information Technology, focusing on Cybersecurity. With over four years of experience in IT support and a decade in customer service, I have a proven track record of supporting Salesforce implementations, user onboarding, and stakeholder training across public sector projects.

My role as a Technical Support Consultant at MTX Group Inc. has allowed me to manage customer cases using Salesforce and ServiceNow platforms effectively. I take pride in creating and maintaining user documentation, conducting onboarding sessions, and resolving complex CRM issues to ensure continuous user engagement. My strong communication skills and problem-solving abilities have been instrumental in driving digital transformation and enhancing user adoption within the Salesforce ecosystem.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Consultant

Current

MTX Group Inc.

Feb 2021 - Present (4 years 5 months)

Managed customer cases using Salesforce and ServiceNow platforms. Created and maintained user documentation (manuals, FAQs, how-to guides) and conducted onboarding and product training to improve client software adoption.

Salesforce ServiceNow Jira Google Sheets Documentation Troubleshooting Customer Service Training User Onboarding

Help Desk Support Specialist

Innovative Talent Solutions

Oct 2020 - Feb 2021 (4 months)

Provided comprehensive support for clients, resolving technical issues across CircleK, network systems, and software. Administered and maintained computer networks, ensuring seamless system performance and minimal downtime.

Remote Support CRM Ticketing Systems Data Entry User Training

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Pembroke

Bachelor's Degree, Information Technology

Obtained a Bachelor's Degree in Information Technology with a concentration in Cybersecurity. This program provided a strong foundation in IT principles and specialized knowledge in protecting digital systems and data.