Nelson Gutierrez

At AvidXchange, I provided Tier 1 technical support across phone, email, and chat, troubleshooting user access and software issues while guiding users through product functionality and system navigation.

I've managed Salesforce workflows, onboarding, compliance records, and case resolution across AvidXchange and Alpine Intel. In claims coordination, I handled 100+ daily calls and improved completion rates by 60% through tracking, escalation, and follow-through.