Diane Fils-Aime

Built and maintained positive relationships with patients, families, and employees. Led guided tours for families of prospective patients, providing detailed information and addressing inquiries to ensure a positive and informed experience.

Screened and verified applicants, overseeing the hiring process in the Memory Care Unit. Facilitated communication between doctors and patients to ensure seamless coordination.

Maintained and updated office records, and scheduled and coordinated appointments. Prepared and distributed documents, reports, and correspondence on behalf of the office staff.

Handled billing and invoicing tasks, ensuring accurate and timely processing of payments. Managed office supplies and inventory, placing orders and restocking as needed to ensure operational efficiency.

Managed office supplies and inventory, placing orders and restocking as needed to ensure operational efficiency. Managed multi-line phone systems, handling incoming calls, inquiries, and messages efficiently.

Sold DIRECTV services to customers, effectively promoting and closing sales. Trained and mentored employees on sales techniques and product knowledge to improve performance and results.

Assisted customers in selecting styles that matched their preferences and personalities. Promoted and sold gift cards, as well as Nordstrom credit and debit cards.

Currently pursuing a degree in Business Administration, focusing on foundational business principles and administrative practices. Developing skills in management, finance, and marketing to prepare for a career in business.